A Curmudgeon’s Complaint

A Model for Customer Complaint Management

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Never Confuse Efficiency with a Liver Complaint

Chief Complaint: Right Hip Pain

Supervising Section Editor: Sean O. Henderson, MD Submission history: Submitted April 01, 2012; Accepted April 16, 2012 Full text available through open access at http://escholarship.org/uc/uciem_westjem DOI: 10.5811/westjem.2012.4.12292 [West J Emerg Med. 2012;13(6):494] Shankar LeVine, MD Caitlin Bailey, MD Arun Nagdev, MD Alameda County Medical Center, Department of Emergency Medicine, Oakla...

Chief complaint: "He predicts earthquakes".

So we did what we usually do, approach understanding clumsily, not knowing if such a complaint could ever be resolved, or how, or to whose satisfaction, or the child’s wishes, with so little help to offer, recording an uncertain prognosis, so awkward to translate, entering the clinical elements anyway, using terms that burnish our bronzed mode of medical thinking, closing our eyes, trying to co...

Independent complaint-management in psychiatry

When it comes to conflicts with psychiatric facilities, people with a mental disability are usually disadvantaged to the mentally healthy ones. This applies all the more to legal restrictive measures. Often clients depend upon the personnel's goodwill. This results in avoiding problems by not complaining and furthermore in discontent. Excessive demand in conflicts, caused by the illness, a lack...